Terms of Use

Welcome to Aerobile e-Sim Malaysia, a website owned by Aerobile LLC (“Aerobile”). At Aerobile e-Sim, we are dedicated to providing you with advanced e-Sim solutions and seamless digital experiences. By accessing, browsing, or purchasing from Aerobile e-Sim, you acknowledge and agree to comply with the following terms, which govern your use of services provided by Aerobile e-Sim and the relationship between our valued customers and Aerobile.

In these Terms of Use, the terms Aerobile, we, us, and our collectively refer to Aerobile LLC and its affiliated entities. The terms you and your refer to you as an individual user or the organization you legally represent.

Updates

We reserve the right to modify or amend these Terms of Use at any time. Such changes will be effective immediately upon their posting on our website. It is your responsibility to review these Terms of Use periodically for any updates or changes. Your continued use of Aerobile e-Sim following the posting of any amendments will signify your acceptance of those changes.

Privacy

Your access to and use of Aerobile e-Sim is also conditioned on your acceptance of and compliance with our Privacy Policy. Our Privacy Policy outlines our practices regarding the processing of your personal data and provides information about your privacy rights. We take your privacy seriously and are committed to protecting your personal data. Please read our Privacy Policy carefully before using our service, to understand how we safeguard your data and respect your privacy.

Accounts

To access and use certain features of Aerobile e-Sim, you may be required to create and maintain an account. During registration, you must provide accurate and complete information, and it is your responsibility to keep this information up to date. You are responsible for keeping your password secure. Aerobile cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password. All activities conducted under your account are your responsibility. We encourage you to notify us immediately of any unauthorized use of your account or any other breach of security. Users under the age of 18 may use Aerobile e-Sim services only with the supervision of a parent or guardian. It’s important to exit your account at the end of each session to prevent unauthorized access. Please be aware that Aerobile reserves the right to refuse service, terminate accounts, edit or remove account information, or cancel orders at our sole discretion. By creating an account, you agree to these terms and accept responsibility for all activities associated with your account.

Return and refund 

Aerobile is committed to ensuring satisfaction with all of our products. We understand that there can be unforeseen circumstances that necessitate a return. Please carefully read the following return policy:

Conditions for Returns

• Return Period: Must before the Start date and within 180 days from the purchase date of receipt.
• Product Condition: The e-sims must be unused. (Due to the nature of digital goods such as e-sims, we will have to file case to the supplier to make sure it’s unused. )
• Proof of Purchase: Please provide a proof of purchase or order number to process the return.

Return Process

1. Contact Customer Service: Within the return period and before your Start date, please first contact our customer service team, providing your order number and reason for return.
2. Obtain Return Authorization: After confirmation by the supplier, we will provide a return authorization number.
3. Refund: Upon confirming the product meets the return conditions, we will suspend the service and issue a refund to your original payment method within 14 business days.

Important Notes

• Non-Compliant Returns: If the product does not meet the return conditions, we will not accept the return and will not suspend the service. If your device is locked phone or is not compatible with e-sim, we will not accept the return and will not suspend the service.
• Return fee: There will be return fee charged depends on the plan and supplier. (Basically no more than 5% of the price.)
• Transaction fee: Paypal charges transaction fee to every return orders.