Privacy Policy

Our aim

Aerobile e-Sim is a website owned and operated by Aerobile LLC (Aerobile), which has been revolutionizing the way you connect to the world. As a leading provider of e-SIM technology, Aerobile is committed to respecting and protecting your privacy, thus we have implemented sufficient organizational and technical measures to prevent your personal data from unauthorized access, use, modification, destruction or disclosure.

What data do we collect?

When you visit or browse Aerobile e-Sim, we may collect the following information: 

• Technical Information and Usage Data:

Aerobile e-Sim, like other websites, automatically collects certain types of information about the devices used to access them, such as IP addresses, browser types, operating system details, device types (e.g., mobile or desktop), and language settings. Additionally, your activities on Aerobile e-Sim like pages visited, links clicked, the amount of time spent on each page, and the sequence of navigation may be tracked.

• Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to personalize the user experience, remember user preferences, and collect information about user activities on the site. This can include tracking users across different sessions and sometimes across different websites.

• Location Data:

Depending on the permissions set by the user, Aerobile e-Sim may collect data about your geographic location. This can range from broad location data (like city or region) based on IP address to more precise location data from mobile devices.
When you sign up an account or purchase our products on Aerobile e-Sim, you may be required to provide the following information:

• Personal Identification Information:

This includes any data that can be used to identify an individual, such as your name, personal identification number (ID/ passport/ SSN/ driver’s license, etc.) physical address, email address, and work information.

• Transaction and Payment Information

For e-commerce websites like Aerobile e-Sim, details about purchases, payment methods, billing addresses, and credit/debit card information could be collected.
When you contacts us via email, chat, communication form, or other methods, the content of these communications, along with any contact information provided, may be stored.

For what purposes will we use your data?

Aerobile does not collect, use, analyze, or process your personal data unless with your explicit consent, or for the following purposes:

• To provide you with products, services, or information you request from us, and for related purposes such as determining eligibility for customer service.
• To support our everyday business purposes, such as account management, quality control, website administration, business continuity and disaster recovery, corporate governance, reporting, and legal compliance.

How do we store your data, and for how long?

Aerobile takes your privacy very seriously, and we have set a quite high standard for our organizational and technical measures to ensure the security of your data. Nonetheless, there is no such thing as an archive system or a data transmission method with a 100% safety guarantee, even though we have done our best to protect your data, complete elimination of risks remains impossible.
We will retain your data for as long as needed or permitted in light of the purpose(s) for which it was obtained. At least one of the following criteria will be used to determine our retention periods:

• The length of time that we have an ongoing contractual or business relationship with you;
• Whether there is a legal obligation to which we are subject;
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).

To whom do we disclose your personal data?

We only share your data to the extent necessary, such as:

• Aerobile affiliates or subsidiaries;
• Business partners and third-party service providers. To keep our daily operation, Aerobile has built quite a lot of business relationships with service providers who provide services such as product suppliers, network providers, carrier providers, website hosting, data analysis, payment processing, customer service, e-mail delivery, CRM, identity management, etc.;
• Third parties consistent with your choices if you have opted into such sharing, or when required by law or contracts for the purposes described in this Privacy Policy.

Your personal data may be stored and processed in any country where we have facilities or in which we engage service providers. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal data.
If you are an EEA resident, your personal data may be transferred to other non-EEA countries that are recognized by the European Commission as providing an adequate level of data protection according to EEA standards. Otherwise, we have implemented appropriate safeguard measures (i.e. Binding Corporate Rules or standard contractual clauses adopted by the European Commission, to protect your personal data.

Do we use your data for marketing purpose?

We do not use, analyze, or share your personal data for marketing purpose unless with your explicit consent, and you will be able to withdraw your given consent at any time.

What privacy rights do you have, and how do you exercise them?

Aerobile appreciates that you provide us complete and accurate information, we also respect your rights to access and correct your information and to request that we delete your information if we no longer need it for a business purpose. At some point you might want to access, rectify, erase, restrict or object to the processing of your personal data, you may contact us any time you wish. However, for your protection, we may need to verify your identity before implementing your request.
If you would like to receive an electronic copy of your personal data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us via email: service@aerobile.net
Please note that we may need to retain certain information for recordkeeping purposes to fulfill our legal or contractual obligations. If you choose to exercise your rights, you may not be able to be provided with, in whole or in part, our certain services.

We will manage to comply with your request(s) as soon as legally and reasonably practicable. You also have the right to lodge a complaint with a local supervisory authority competent in your country/ region.

What happens when we change our Privacy Policy?

Aerobile keeps our Privacy Policy under regular review and may update it from time to time. We will post an alert online if the changes are material. If the changes will substantially affect the way we process your personal data that we have already collected, we will notify you and may seek consent from you if necessary.

How to contact us?

If you have any questions or need more information about our privacy practice, or you would like to exercise your rights to data privacy, please feel free to contact us at: service@aerobile.net